Epson vs HP
I certainly like to buy local, and HP seems to me to be more local than Epson- for sure.
And, I've purchased a couple HP ePrint machines over the last year. They're great for wireless printing from iPads and iPhones because they just work. Sadly, though, not for long. I've had to return two of them and am now working on my third, which will also be my last HP printer for a very long time. I spent well over three hours today in the Phillipines with HP non-support. Besides having me do the most basic routines (turn it on, off, on again, off again), I was disconnected twice with never a call back-- even though they promised they would call back. The last time I was disconnected was when I was working out the details of exchanging my current non-working HP printer for yet another new one. The details were never finalized. When I called back, they said there was nothing they could do and someone would have to CALL me tomorrow. No email, or web support-- just their word someone might call.
Very, very sad. HP, once a prideful and decent company is no longer one I can trust with my dollars.
So, over in the corner sits an Epson Stylus Photo 2200. Hasn't been used in years--literally dust balls all over it. It's not even plugged in-- to the wall or my computer. I do both, then go online and install the drivers. Only 8Mbs! When was the last time you installed printer drivers and they were only 8Mbs? They installed and I print out a test page. A disaster. Missing colors, jagged edges-- won't work. So, I go into the Epson control panel and clean the nozzles-- 5 or 6 times. Turns out the Yellow is out, so I dig around and find an old Yellow cartridge from years back, stick it in, clean some more nozzles and..
WHOA!
The damn things prints like a top! I'm working on a project with my daughter. It's a 19" x 13" poster and we chose WHITE text on BLACK background for the design. I put in a old sheet of Epson 13"x19" Semi-gloss, press print and fifteen minutes later I am holding a PERFECT PRINT. Not one pixel off. Nowhere.
Not hard to figure out where my money is going for any next printer purchases!
